Privacy Policy

What this policy covers

Timescapes Limited, a company registered in New Zealand under company number 1126548 (we, us, our or Timescapes) provides high-resolution visual project tracking and time-lapse services.

This privacy policy tells you what information we collect, why we collect your information, the steps we take to protect it, the circumstances in which we may share your information, and how you can contact us if you have any questions or concerns.

This privacy policy is effective as at 1st May, 2021. When you use our Services via the Platform you agree to the terms of our privacy policy and our Terms of Use.

1. Definitions

The following words and phrases have specific meanings wherever you see them used in this privacy policy:

Account means a User’s account on the Platform.

Project Portal means the web platform which enables a User to create, view or download images, including timelapse videos, at any time during the term of the licence granted to the Licence by Timescapes.

Personal information means any information that can identify an individual either directly or indirectly (i.e. by reference to other information we have access to).

Platform means the systems we provide (including the Site and Project Portal and other systems).

Services means provision of the Platform and any other services provided by Timescapes from time to time.  

Site means the Timescapes website at, and

User means a person who has been invited to use the Platform

2. Personal information we collect

(a) Personal Information you provide to us:

(b) Information we may automatically collect:

Each time you visit our Platform we automatically collect information on our server logs from your browser, including your IP address, browser type, browser language, information about your device type, operating systems and type of operating system (e.g. iOS or Android) cookies, and the pages you request.

(c) Remaining anonymous:

You have the option of remaining anonymous when dealing with us in relation to a particular matter, or not disclosing personal information to us. However, this may mean that we will not be able to provide our services or respond to you in light of the nature of our business.]

3. How we use personal information

User Information and Log-in Information

Billing Information

Location information (geo-location and IP address)

Technical information (IP address, browser type, browser language, information about your device type, operating systems and type of operating system (e.g. iOS or Android) cookies, and the pages you request)

4. Google Analytics

Our Platform uses Google Analytics, a web analytics service provided by Google, Inc. (Google). Google Analytics uses "cookies", which are text files placed on your computer, to help us analyse how users use the Platform. The information generated by the cookie about your use of the Platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Platform, compile reports on Platform activity for us and providing other services relating to Platform activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of the Platform and your use of our Services will be impaired. By accessing the Platform and using our Services, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

5. Mixpanel

We use third-party analytics provider, Mixpanel, to grow our business, improve and develop our Services, monitor and analyse the use of our Services, aid our technical administration, increase the functionality and user-friendliness of our Services, and verify that Users have provided the authorisation we need to process User requests. These analytics services may collect and retain anonymised information about you. You can opt-out of Mixpanel’s automatic retention of data collected while using the Services by visiting If you get a new computer, install a new browser, or erase or otherwise alter your browser’s cookie file (including upgrading certain browsers), you may clear the Mixpanel opt-out cookie, and you will need to re-visit the opt-out page. Note that Mixpanel’s opt-out cookies will not stop us from sending other data about you from our servers to Mixpanel, nor will it prevent any other data collection methods. To learn more about the Privacy Policy of Mixpanel, visit

6. Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a web site's computer and stored on your computer's hard drive.

If you reject all cookies, you will not be able to use the Services properly, you may not be able to "sign in" and you may not be able to take full advantage of all other offerings.

You can configure your browser to accept all cookies, reject all cookies or notify you when a cookie is set.

We use cookies for a number of purposes, including to:

7. How we may share personal information

We do not sell, rent or trade your personal information with third parties for their promotional purposes.

We may share your personal information with third parties in the following circumstances:

8. Communications

You may opt out of emails you receive from us by emailing

9. How long do we keep personal information?

We retain your personal information for as long as you have an Account or for so long as it is needed to be able to provide our Services.

If your Account is terminated we will delete your personal information unless it is necessary or required to meet legal or regulatory requirements, resolve disputes, or to prevent fraud or abuse.

[The images/video taken while providing Services may be kept and used by us for promotional purposes. Any images/video we use for such purposes will be in a form which the individuals cannot be identified.]

10. Security

The security of your personal information is important to us. We use physical, electronic, and procedural safeguards to protect your personal information.  All information we collect and which is uploaded to the Platform is stored with Amazon Web Services, Inc.

No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we make efforts to ensure security on our systems.

You are also responsible for helping to protect the security of your personal information. For instance, never give out your password, and safeguard your user name and password when you are using the Services. You are responsible for maintaining the security of any device on which you access the Services.

11. Accessing and correcting personal information

You may update your Account personal information by logging on to the Project Portal.

Subject to certain grounds for refusal set out in the Privacy Act 2020, you have the right to request confirmation from us that we hold personal information about you and a copy of such personal information. You are also entitled to request the correction of the information we hold about you.

If you would like to exercise either of these rights, please contact us at You should provide evidence of who you are and the details of your request (e.g. the personal information, or the correction, that you are requesting).


If we believe there has been a privacy breach, we will promptly identify the issues and take steps to minimise any harm. We will contact the relevant authority as required by law if we believe the breach has caused, or is likely to cause, serious harm. We may also contact the individuals who may be affected.

If you believe there has been a privacy breach affecting you, please contact us using the contact details below in section 15 as soon as possible.


We may revise, modify or update this privacy policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Account or by placing a prominent notice on our Site prior to the change becoming effective.

14. Law

We are committed to protecting your privacy and managing your personal information in accordance with the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988 (as applicable).


If you have any queries about this privacy policy please contact us at

If you have a problem or complaint, please let us know. We will deal with any complaint by investigating it and providing a response to you within [20] working days or as provided for in law, provided that we have all the necessary information and have completed any investigation required. In some cases, we may need to ask you to put your complaint in writing so that we are sure that we understand it and may also need to ask you for further information or to verify your identity. In cases where further information, assessment or investigation is required, we may need to seek to agree on an alternative timeframe with you.

If you believe that we have not adequately dealt with your complaint, you may complain to the Australian Information Commissioner or the New Zealand Privacy Commissioner (as applicable).