Timescapes Limited, a company registered in New Zealand under company number 1126548 and its subsidaries (we, us, our or Timescapes) provides high-resolution visual project tracking and time-lapse services.
This privacy policy tells you what information we collect, why we collect your information, the steps we take to protect it, the circumstances in which we may share your information, and how you can contact us if you have any questions or concerns.
This privacy policy is effective 1 July 2025. When you use our Services via the Platform you agree to the terms of our privacy policy and our Terms of Use.
The following words and phrases have specific meanings wherever you see them used in this privacy policy:
Each time you visit our Platform we automatically collect information on our server logs from your browser, including your IP address, browser type, browser language, information about your device type, operating systems and type of operating system (e.g. iOS or Android), cookies, and the pages you request.
As part of our services offering, we may collect information in the form of images (Image Information).
You have the option of remaining anonymous when dealing with us in relation to a particular matter, or not disclosing personal information to us. You also have the option of requesting to engage with us using a pseudonym. However, if you choose to engage with us in this way, it may mean that we will not be able to provide our services or respond to you appropriately in light of the nature of our business.
Our Platform uses Google Analytics, a web analytics service provided by Google, Inc. (Google). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use the Platform.
The information generated by the cookie about your use of the Platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Platform, compile reports on Platform activity for us and provide other services relating to Platform activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser (for further information on managing your settings, visit https://policies.google.com/technologies/cookies), however, please note that if you do this you may not be able to use the full functionality of the Platform and your use of our Services will be impaired.
By accessing the Platform and using our Services, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
We use third-party analytics provider, Mixpanel, to grow our business, improve and develop our Services, monitor and analyse the use of our Services, aid our technical administration, increase the functionality and user-friendliness of our Services, and verify that Users have provided the authorisation we need to process User requests.
These analytics services may collect and retain anonymised information about you.
You can opt-out of Mixpanel’s automatic retention of data collected while using the Services by visiting https://mixpanel.com/optout/. If you get a new computer, install a new browser, or erase or otherwise alter your browser’s cookie file (including upgrading certain browsers), you may clear the Mixpanel opt-out cookie, and you will need to re-visit the opt-out page.
Note that Mixpanel’s opt-out cookies will not stop us from sending other data about you from our servers to Mixpanel, nor will it prevent any other data collection methods.
To learn more about the Privacy Policy of Mixpanel, visit https://mixpanel.com/privacy/.
A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a web site’s computer and stored on your computer’s hard drive.
If you reject all cookies, you will not be able to use the Services properly, you may not be able to “sign in” and you may not be able to take full advantage of all other offerings.
You can configure your browser to accept all cookies, reject all cookies or notify you when a cookie is set.
We use cookies for a number of purposes, including to:
We do not sell, rent or trade your personal information with third parties for their promotional purposes.
We may share your personal information with third parties in the following circumstances:
Some of these recipients may be located in overseas countries, which may have privacy or data protection rules different to your country. Where we transfer personal information abroad, we will ensure we take appropriate measures to comply with applicable privacy laws related to such transfer in line of our obligations. If personal information is being transferred outside of New Zealand or Australia (as applicable), we will take such steps as are reasonable in the circumstances to ensure that the recipients are subject to privacy laws that provide comparable protection to those under the privacy laws of your jurisdiction.
We may contact you from time to time (or any of our related entities may contact you from time to time) with marketing or promotional materials about our products or the Services, which may include inviting you to participate in our events or surveys, providing you with offers or information which we believe may be of interest to you, or general marketing communications.
You may opt out of emails and marketing communications you receive from us by emailing support@timescapes.co, or by following the instructions on how to opt-out included within the material that is sent to you (such as the ‘opt out’ or ‘unsubscribe’ link provided in an email correspondence).
Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages that we are required to provide you in connection with the Services and in accordance with the applicable laws.
We retain your personal information for as long as you have an Account or for so long as it is needed to be able to provide our Services.
If your Account is terminated we will delete your personal information unless it is necessary or required to meet legal or regulatory requirements, resolve disputes, or to prevent fraud or abuse.
The images/video taken while providing Services may be kept and used by us for promotional purposes. Any images/video we use for such purposes will be in a form in which the individuals cannot be identified.
The security of your personal information is important to us. We use physical, electronic, and procedural safeguards to protect your personal information. All information we collect and which is uploaded to the Platform is stored with Amazon Web Services, Inc.
No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to ensure security on our systems.
You are also responsible for helping to protect the security of your personal information. For instance, never give out your password, and safeguard your user name and password when you are using the Services. You are responsible for maintaining the security of any device on which you access the Services.
You may update your Account personal information by logging on to the Project Portal. Subject to certain grounds for refusal as set out in applicable privacy legislation, you have the right to request confirmation from us that we hold personal information about you and a copy of such personal information. Depending on the size of the request we may charge a fee covering the actual costs of the copy. We will advise in advance of the fee and may require a deposit for the same.
You are also entitled to request the correction of the information we hold about you. If you would like to exercise either of these rights, please contact us at privacy@timescapes.co. You should provide evidence of who you are and the details of your request (e.g. the personal information, or the correction, that you are requesting).
We reserve the right to refuse to provide you with information that we hold about you or to correct your personal information, in certain circumstances as provided for in applicable laws. This may include if we have reason to believe you are not authorised to receive or correct information, or if we are unable to verify your identity.
If we believe there has been a privacy breach, we will promptly identify the issues and take steps to minimise any harm. We will contact the relevant authority as required by law if we believe the breach has caused, or is likely to cause, serious harm. We may also contact the individuals who may be affected.
If you believe there has been a privacy breach affecting you, please contact us using the contact details below in section 15 as soon as possible.
We may revise, modify or update this privacy policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Account or by placing a prominent notice on our Site prior to the change becoming effective.
We are committed to protecting your privacy and managing your personal information in accordance with the New Zealand Privacy Act 2020, the Australian Privacy Act 1988 and the provincial privacy laws in Canada (as applicable).
For Australian users of our Services, you are responsible for ensuring your compliance with any applicable Australian state or territory workplace surveillance laws and regulations.
If you have any queries about this privacy policy, please contact us at privacy@timescapes.co.
If you have a problem or complaint, please let us know by contacting our Privacy Officer: Hema Patel (hema.patel@timescapes.co). We will deal with any complaint by investigating it and providing a response to you within a reasonable amount of time or as provided for in law, provided that we have all the necessary information and have completed any investigation required.
In some cases, we may need to ask you to put your complaint in writing so that we are sure that we understand it and may also need to ask you for further information or to verify your identity. In cases where further information, assessment or investigation is required, we may need to seek to agree on an alternative timeframe with you.
If you believe that we have not adequately dealt with your complaint, you may submit a complaint to the relevant privacy authorities (as applicable).
We review our privacy policies annually to ensure compliance with applicable legislation.
What this addendum covers
This US Addendum to the Timescapes Privacy Policy (“Addendum,” and together with the Privacy Policy, the “Privacy Terms”) attaches to and supplements the Timescapes Privacy Policy as applicable to persons operating under the laws and jurisdiction of the United States (“Applicable Law”). Except as otherwise provided in this Addendum, its provisions are in addition to—and do not replace—the terms of the Privacy Policy. However, in the event of any conflict between the Privacy Policy and this Addendum, the terms of this Addendum shall control.
All defined terms in the Privacy Policy have the same meaning herein.
These Privacy Terms describe the types of Personal Information we may collect from you or that you may provide when you visit the Site, as well as our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information.
Please read these Privacy Terms carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Site. By accessing or using this Site, you agree to these Privacy Terms.
This Addendum may change from time to time. We post any changes to our Privacy Terms on this page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you and for periodically reviewing this page and the Privacy Terms to check for any changes. Your continued use of this Site after changes are posted constitutes acceptance of those changes, so please review the policy periodically.
Automatically collected information
We may use automatic collection technologies to gather information about your online activities over time and across third-party websites or other online services (behavioral tracking), such as Google Analytics and Mixpanel. If you wish to opt out, please visit the Google Analytics Help page and the Mixpanel opt-out page.
We currently do not recognize or respond to browser-initiated “Do Not Track” signals, as the internet industry is still developing standards and solutions for these signals.
Web beacons
Pages of our Site and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, or single-pixel gifs). These enable Timescapes to count users who have visited those pages or opened emails, and for other related website statistics (for example, recording the popularity of certain content and verifying system and server integrity).
Geolocation data
To exercise your rights to opt out of certain uses of geolocation information described herein, please visit Google Analytics Help, Mixpanel opt-out, or contact us at privacy@timescapes.co.
Certain third-party processors
For information on Google’s privacy practices, please visit the Google Privacy Terms webpage. We also encourage you to review Google’s policies for safeguarding your data.
For information on how our payment provider, Stripe, uses, processes, and discloses your Personal Information, please review Stripe’s privacy policy and applicable terms of service.
Security
If you have been given or have chosen a password for access to certain parts of our Site, you are responsible for keeping this password confidential.
Data subject requests
Subject to your rights under Applicable Law, you may have the right to request confirmation of whether we hold your Personal Information, to receive a copy of such Personal Information, or to request deletion of such Personal Information.
Depending on the sensitivity of the information and legal requirements, we may request additional proof of identity. To the extent permitted by Applicable Law and depending on the size of the request, we may charge a fee to cover the actual costs of providing copies. We will advise you of any such fees in advance and may require a deposit.
Children under the age of 16
Our Site is not intended for children under 16 years of age. No one under 16 may provide any personal information to or on the Site. We do not knowingly collect personal information from children under 16.
If you are under 16, do not use or provide any information on this Site or through any of its features, register on the Site, make purchases, or provide any personal information, including your name, contact information, employment information, or login credentials.
If we learn we have collected personal information from a child under 16 without verified parental consent, we will delete that information. If you believe we may have information from or about a child under 16, please contact us at privacy@timescapes.co.nz.
