Timescapes Limited, a company registered in New Zealand under company number 1126548 (we, us, our or Timescapes) provides high-resolution visual project tracking and time-lapse services.
Account means a User’s account on the Platform.
Project Portal means the web platform which enables a User to create, view or download images, including timelapse videos, at any time during the term of the licence granted to the Licence by Timescapes.
Personal information means any information that can identify an individual either directly or indirectly (i.e. by reference to other information we have access to).
Platform means the systems we provide (including the Site and Project Portal and other systems).
Services means provision of the Platform and any other services provided by Timescapes from time to time.
Site means the Timescapes website at www.timescapes.co.nz, www.timescapes.co and www.timescapes.live
User means a person who has been invited to use the Platform
(a) Personal Information you provide to us:
(b) Information we may automatically collect:
Each time you visit our Platform we automatically collect information on our server logs from your browser, including your IP address, browser type, browser language, information about your device type, operating systems and type of operating system (e.g. iOS or Android) cookies, and the pages you request.
(c) Remaining anonymous:
You have the option of remaining anonymous when dealing with us in relation to a particular matter, or not disclosing personal information to us. However, this may mean that we will not be able to provide our services or respond to you in light of the nature of our business.]
User Information and Log-in Information
Location information (geo-location and IP address)
Technical information (IP address, browser type, browser language, information about your device type, operating systems and type of operating system (e.g. iOS or Android) cookies, and the pages you request)
A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a web site's computer and stored on your computer's hard drive.
If you reject all cookies, you will not be able to use the Services properly, you may not be able to "sign in" and you may not be able to take full advantage of all other offerings.
You can configure your browser to accept all cookies, reject all cookies or notify you when a cookie is set.
We do not sell, rent or trade your personal information with third parties for their promotional purposes.
We may share your personal information with third parties in the following circumstances:
You may opt out of emails you receive from us by emailing email@example.com.
We retain your personal information for as long as you have an Account or for so long as it is needed to be able to provide our Services.
If your Account is terminated we will delete your personal information unless it is necessary or required to meet legal or regulatory requirements, resolve disputes, or to prevent fraud or abuse.
[The images/video taken while providing Services may be kept and used by us for promotional purposes. Any images/video we use for such purposes will be in a form which the individuals cannot be identified.]
The security of your personal information is important to us. We use physical, electronic, and procedural safeguards to protect your personal information. All information we collect and which is uploaded to the Platform is stored with Amazon Web Services, Inc.
No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we make efforts to ensure security on our systems.
You are also responsible for helping to protect the security of your personal information. For instance, never give out your password, and safeguard your user name and password when you are using the Services. You are responsible for maintaining the security of any device on which you access the Services.
You may update your Account personal information by logging on to the Project Portal.
Subject to certain grounds for refusal set out in the Privacy Act 2020, you have the right to request confirmation from us that we hold personal information about you and a copy of such personal information. You are also entitled to request the correction of the information we hold about you.
If you would like to exercise either of these rights, please contact us at firstname.lastname@example.org. You should provide evidence of who you are and the details of your request (e.g. the personal information, or the correction, that you are requesting).
If we believe there has been a privacy breach, we will promptly identify the issues and take steps to minimise any harm. We will contact the relevant authority as required by law if we believe the breach has caused, or is likely to cause, serious harm. We may also contact the individuals who may be affected.
If you believe there has been a privacy breach affecting you, please contact us using the contact details below in section 15 as soon as possible.
We are committed to protecting your privacy and managing your personal information in accordance with the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988 (as applicable).
If you have a problem or complaint, please let us know. We will deal with any complaint by investigating it and providing a response to you within  working days or as provided for in law, provided that we have all the necessary information and have completed any investigation required. In some cases, we may need to ask you to put your complaint in writing so that we are sure that we understand it and may also need to ask you for further information or to verify your identity. In cases where further information, assessment or investigation is required, we may need to seek to agree on an alternative timeframe with you.
If you believe that we have not adequately dealt with your complaint, you may complain to the Australian Information Commissioner or the New Zealand Privacy Commissioner (as applicable).